Returns Policy
Please read our Returns Policy carefully before placing your order. By placing your order, you acknowledge that you have read and understood our policy.
We reserve the right to refuse a returned item if the item does not comply with our Returns Policy.
We inspect all items before it is shipped out to reduce the possibility of faulty or incorrect orders.
Please ensure you check your delivered items within 24 hours of delivery. Any visible damage, faults or shortages should be reported to us immediately by emailing hello@beachandwood.com.au
We accept no responsibility for items shipped using your own courier or goods that you have further shipped onto your customers.
Beach and Wood reserves the right to firstly offer a replacement or repair of approved faulty or damaged items
We offer a 7-day Change of Mind Policy. If you would like to return an item you need to contact us within 7 days of delivery.
Our Change of Mind Policy allows for a store credit, provided that the item is unused and returned to us in it's original condition. The store credit will only be issued once we receive the item/s.
Items excluded from our Change of Mind Policy:
- Custom made products
- Furniture partially or fully assembled after delivery
- Clearance products
- Display or Floor Stock
Please note: return shipping charges is your responsibility.
If the returned product does not meet the above requirements, we reserve the right to charge a restocking fee and withhold 50% or less of the product price paid
Please contact us by emailing hello@beachandwood.com.au
Beach & Wood will only provide a store credit for Change of Mind Returns or Order Cancellations. Refunds are reserved for special circumstances such as major defects.
Products/Orders that cannot be cancelled or returned:
- Custom made products
- Furniture partially or fully assembled after delivery
- Clearance products
- Display or Floor Stock
- Orders already dispatched
If you want to cancel your order, please contact us by emailing hello@beachandwood.com.au
Products ordered on 'Pre Order' can be cancelled before the pre order is due to arrive at our warehouse, assuming that the pre order is not a custom made order.
Beach and Wood will issue a store credit for cancelled pre orders. Strictly no refunds will be issued on any pre orders or custom made products.